In this comparison, I will be analyzing the differences between Macy’s and JC Penney. More specifically, I will be looking at aspects of each store including, price, quality, and overall customer experience. For this research, I collected pricing data from each respective website and utilized the BBB’s database. By the end of this, you will be able to choose which one is better for you.
| Retailer/Brand | Low Range | High Range | BBB Accreditation Rating | Customer Review Rating |
| JC Penney | $2.95 | $6,000 | 100% | 1.12 |
| Macy’s | $4.99 | $695.00 | 100.00% | 1.16 |
JC Penney VS Macy’s: Which One Is Cheaper?
Based on price range, JC Penney offers lower prices when compared to the lowest prices at Macy’s. More specifically, the lowest prices at JC Penney are about 69.15% cheaper than the cheapest items at Macy’s. This means that if you are a price conscious shopper, JC Penney will have items that fit your price range.
When taking a look at the highest price points of each store, it appears that JC Penney has the highest priced items when compared to Macy’s. More specifically, JC Penney’s highest priced items are about 763.31% more expensive. So, if you are in search for what store sells the more expensive items, then JC Penney is your answer.
JC Penney VS Macy’s: Which One Has A Higher Quality Rating?
Both stores have the same BBB Quality score rating. This means that you are likely going to get the same type of quality from each store. In other words, there is negligible differences between the quality of both of these stores.
JC Penney VS Macy’s: Which One Has Better Customer Service?
In terms of what customers think of these stores, I gathered the overall customer satisfaction rating from the BBB’s website. Their customer satisfaction rating is a partial reflection of how effective the customer service aspect of the store is. It appears that Macy’s has a higher overall score at 1.16. This means that Macy’s likely has better customer service compared to JC Penney.
JC Penney VS Macy’s: Conclusion
So, depending on what you prefer; whether that is price, quality, or customer service, one of these stores may be better for you than the other. Both Macy’s and JC Penney are quite reputable in their own regard. Make sure to keep that in mind when making your decision as well.